The Buying Process FAQs – Diamond Jewellery | I Love Diamonds
Buying Process FAQ
iLoveDiamonds Jewellery be purchased only through our select Retail Partners. You can select your
favourite from our Large and Exciting Virtual Design Catalogue and make your purchase offline at any
of our Retail Partners listed.
Where can I locate an iLoveDiamonds retail partner?
You can use our Store-locator to find all iLoveDiamonds Retailer Partners in your city.
Will I need to pay in advance while placing an order?
We have made your order process Convenient, Simple, and Easy. We understand as a customer, the most convenient option is to pay after a Touch & Feel of the product you have liked. You can visit our select Retail Partner’s store and pay directly to the Retailer for any iLoveDiamonds product, either in-stock or if you wish to select a design from our Virtual Catalogue. You can pay a nominal advance and clear the total amount at the time of delivery.
When can I collect my order from the selected Retailer?
Once the product arrives at the selected Retail Partner; you will receive a call from the Retailer or the iLoveDiamonds team informing you about the same.
What is the time Duration within which I need to collect the product from the Retail Trust Store?
A) You can visit the Retailer to view any in-stock iLoveDiamonds Diamond Jewellery. If the selected product is in stock, the Retailer will keep it Booked for you to collect within 48 hours of your Confirmation.
B) If the selected product has to be manufactured, the Retailer will process the order with us upon Receipt of the token Advance from you. The Product will be manufactured along with Hallmarking and Diamond Certifications within 20 – 30 working days.
How do I pay the selected retailer?
You could pay using Cash, Credit/Debit Cards, or any other method that is available at the selected Retailer Partner.
Can I cancel the Order?
Cancellation of your order after the advance has been paid to the Retail Partner can only be processed if the product is damaged or not as per the Design at the time of delivery. Our Retail Partner’s management decision will apply.